Shipping

We offer shipping via USPS or UPS. Shipping will be calculated when you check out, and before you confirm your order, so you can view the shipping options. Free US shipping is available for orders that total $75 or more.

Returns

We are happy to accept returns on: canvases, kits, accessories and threads. We are unable to accept returns on books, stitch guides/charts and special-order items. If you choose add-on threads for your canvas, we will accept the entire thread pack. Please request a return within 10 days of receiving your order. To be eligible for a return, your item must be unused and in its original packaging, and any online class videos must be unviewed. If you have any questions about a product or any of our policies, please don't hesitate to email or call us at orders@needlepoint.com, or (888) 769-7446.