Shipping and Returns
We ship using USPS or UPS. You can make your shipping selection at check out. Shipping times shown are from the date on which the order ships, not the date on which the order was placed.
Shipping will be calculated when you check out, and before you confirm your order, so you can test different options.
We welcome all international visitors to needlepoint.com, and we make it our mission to answer any questions you have and get your order out to you quickly and safely.
We ship overseas via UPS. Rates and shipping times are shown at checkout. Shipping times shown are from the date on which the order ships, not the date on which the order was placed. Any customs duty or taxes charged by the destination country is the responsibility of the customer. We do not split-ship international orders, and so will wait until your order is complete before shipping it.
Canvases listed on our site as In Stock should be available to ship within 1-3 days - if you order threads it will take us a day or two to kit your canvas.
If you would like to special order a canvas, please reach out to our customer service department at (919) 828-5538 or email@example.com. Once we receive your inquiry, we will reach out as soon as possible with an estimated wait time for the piece you would like to order. Estimated wait times will vary by designer, but will always be provided to the customer before the order is placed. We require payment for special orders to be made up front. All special orders are non-refundable.
Your credit card is charged at the time of order. We do our very best to ensure canvases are received in from the designer and shipped out to you in the shortest possible timeframe.
Design colors will vary from computer to computer, depending upon screen resolution and settings. We do our best to use the most accurate images available to us to show the highest quality imagery.
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. We reserve the right to extend this 10-day limit, so if you were away when your order arrived and you needed more than 10 days to review your order, just let us know. We’ll do our best to accommodate your situation.
We accept returns on canvases, kits, accessories and threads. We do not accept returns on books, stitch guides/charts and special-order items. If you choose add-on threads for your canvas, we will accept the entire thread pack but not individual cards or skeins. To be eligible for a return, your item must be unused and in its original packaging. For obvious reasons, if you’ve already viewed an online tutorial video or class, we cannot offer a refund.
Submit a Return Request
To start a return, click below to login to your account.
- In the Email field, enter your email address, and then click Continue.
- In your email account, open the email sent from Needlepoint.Com and copy the six-digit verification code.
- Go back to the Needlepoint.Com website, and then enter your six-digit verification code.
- Click the order that you would like to submit a return request for.
- If your order has more than one item, select the item(s) that you would like to return.
- Select a return reason and add a note for customer service.
- Click Request return.
You may also request a return by sending us an email at firstname.lastname@example.org or giving us a call at (888) 769-7446. When your return is accepted, we will provide you with a return shipping label, as well as instructions on how and where to send your package. Please note that the cost of the return shipping will be deducted from your refund. Alternatively, you can provide your own postage with tracking for the return shipment. After receiving your return authorization and/or shipping label please send your return to us at:
Needlepoint.Com 3811 Hillsborough St, Raleigh, NC, 27607, United States
You can always contact us for any return questions at email@example.com.
Damages and Issues
While we make every effort to make sure we get all items on your order to you safely, please inspect your order upon receipt and contact us immediately if there are any issues. We will, of course, happily replace any defective, damaged, or incorrect item.
We will notify you once we’ve received and inspected your return to let you know when your refund is approved. Refunds are automatically credited to your original payment method, typically your credit card, within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If you have any questions about a product or any of our policies, don't hesitate to email or give us a call at firstname.lastname@example.org, or (888) 769-7446.