Shipping and Returns
We ship using USPS or UPS. You can make your shipping selection at check out. Shipping times shown are from the date on which the order ships, not the date on which the order was placed.
Shipping will be calculated when you check out, and before you confirm your order, so you can test different options.
First Class USPS is the least expensive option and has a 3-5 business day delivery time. This service is only available for packages that weigh under 1 pound and typically costs $5.00 - $8.00.
UPS Ground and USPS Priority Mail are faster shipping options and prices typically start at $10.00.
We welcome all international visitors to needlepoint.com, and we make it our mission to answer any questions you have and get your order out to you quickly and safely.
We ship overseas for two convenient flat rate options. Any customs duty or taxes charged by the destination country is the responsibility of the customer. We do not split-ship international orders, and so will wait until your order is complete before shipping it.
USD $25.00 - USPS First Class Package International. Delivery time varies by destination. There is no parcel tracking with this option, and once it ships we cannot offer a refund or replacement for any non-arriving or lost parcels.
USD $55.00 - USPS Priority Mail International. This service offers parcel tracking and a 6-10 day delivery time to most destinations. We will refund or replace trackable orders that are lost in transit if a correct delivery address was supplied.
Canvases listed on our site as In Stock should be available to ship within 1-3 days - if you order threads it will take us a day or two to kit your canvas.
For canvases listed as Pre Order, we do not currently have the product in stock and will need to order it from the designer. This can take anywhere from 2-12 weeks depending upon the designer's inventory. For a more accurate delivery estimate on a canvas, please contact us by email at firstname.lastname@example.org.
Your credit card is charged at the time of order. We do our very best to ensure canvases are received in from the designer and shipped out to you in the shortest possible timeframe.
Design colors will vary from computer to computer, depending upon screen resolution and settings. We do our best to use the most accurate images available to us to show the highest quality imagery.
We do not accept returns on canvases, books or charts. We accept un-opened skeins, threads, spools or cards of threads, with a receipt. All items are subject to a 30-day return policy. If you have any questions about a product or any of our policies, don't hesitate to give us a call: 919-828-5538, or email us at email@example.com.